Effective Date: 12/30/2024

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 At Crystal Clean Cleaners LLC, we value your privacy. We are committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data. Our goal is to provide a secure and trustworthy experience for all our clients. 

 

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including communications facilitated through third-party platforms.  

 1. Information We Collect
We may collect the following types of information:

● Personal Information: Name, email address, phone number, and address provided
during service inquiries or bookings.
● Payment Information: Details required to process payments for our services.
● Usage Information: Information about how you use our website, including IP
addresses, browser types, and interaction data.

 2. How We Use Your Information
We use the information collected for the following purposes:

● To provide and manage our cleaning services.
● To communicate with you regarding appointments, inquiries, and updates.
● To process payments and manage billing.
● To improve our website and customer experience.

 3. Third-Party Services
We use Grasshopper, to facilitate SMS and phone communications for services. This platforms
may collect and process your information as outlined in their privacy policies. We encourage you
to review Grasshopper's Privacy Policy for more details.

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 4. Mobile Opt-In/Opt-out Information

Mobile opt-in information and consent provided by you for SMS communications are strictly confidential. This information is not shared with anyone for any purpose and is excluded from any other sharing of information described in this Privacy Policy. Message frequency varies and may include appointment scheduling, appointment reminders, service or order information, and promotional messages. Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

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Opt-In:

If you want to receive text message communication from Crystal Clean Cleaners LLC, contact Crystal Clean Cleaners LLC at (302) 287-3096 or info@crystalcleancleaners.net for HELP or to STOP receiving messages.

text START, YES, to this phone number: (302) 287-3096 from Crystal Clean Cleaners LLC and you will be opting-in to text messages.

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Opt-Out:

To opt-out from text messaging services, reply STOP or CANCEL to unsubscribe or end the message service, you will receive a final text message confirmation stating that the messaging from Crystal Clean Cleaners LLC from (302) 287-3096 will cease. We will then remove your number from our list within 24 hours.

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Help/Assistance:

You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you. 

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Non-Sharing Clause:

We do not share your data with third parties for marketing purposes. (Company Name) will not sell, rent, or share the collected mobile numbers. We do not transfer your personal data to external organizations except as required by law or to fulfill our services.​

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MESSAGES AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.​

 5. Data Usage, Sharing, and Security
We implement appropriate security measures to protect your information.

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Data Collection:

We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems

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Data Security:

We protect your data with secure storage measures to prevent unauthorized access.
 

Data Usage:

We use your data solely for sending updates, promotions, and reminders related to our products or services.

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Data Retention:

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

 

Commitment to privacy:

We ensure that all collected data is securely stored and handled in compliance with applicable privacy laws.

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Exception to Data Sharing:

The only circumstance under which your information may be shared are if it is required by law, such as in compliance with a legal order or regulation. 

 6. Your Rights

You have the right to:

● Access the personal information we hold about you.
● Request corrections to your personal information.
● Request deletion of your personal information, subject to legal and contractual
obligations.

 7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

● Email: info@crystalcleancleaners.net
● Phone:(302) 287-3096

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See our Terms & Conditions here.